This Privacy Policy outlines the procedures by which Carbon Group LTD collects, utilizes, discloses, transfers, stores, retains, or otherwise handles your information when your company or an individual (referred to as the "Company") employs the services, website, and other products provided by Carbon Group LTD (collectively referred to as the "Services").

This Privacy Policy pertains to data collected in conjunction with the Services we offer to your Company. We encourage you to read this Privacy Policy carefully. By continuing to engage with our Services, you are giving your consent to the practices detailed in this Privacy Policy.

Our Privacy Policy covers the following areas:













We gather data that your Company enters into our systems when utilizing our Services for any purpose related to the Services.

When a User browses, interacts, or creates an account on Carbon Group LTD's websites, Carbon Group LTD collects various types of data necessary for providing the available Services. This information may include:

1 - Non-Identifiable Information

Non-identifiable information is automatically collected from Users as they browse or navigate the website, whether they are logged in or not. This type of information is non-identifiable, meaning that it cannot be used to identify a specific User.

The data collected in this category encompasses:

a) IP Address

b) Device

c) Browser

d) Plugin details

e) Language preference

f) Time zone

g) Screen size

h) Operating System

This data is primarily gathered through the use of cookies, beacons, and third-party service logs and analytics tools.

2 - User-Provided Information

User-provided information refers to any data submitted by your Company to Carbon Group LTD for the purpose of utilizing the Services.


We obtain information about your Company from the following sources:

  • When your Company utilizes our Services.

  • When you submit information to us or grant us access to your Company's information.

  • Through interactions between your Company and our applications, hardware, software, as well as human services and consultations.

  • Through interactions between your Company and our group companies and affiliates.

  • Other sources, which may include:

  1. Service providers assisting us in third-party identity verification and fraud detection.

  2. Providers of mailing lists.

  3. Information available to the public.

  4. Any additional information provided by your Company.


We may collect, utilize, and disclose information about your Company for the following purposes:

Enhancing, Refining, and Advancing our Services

  • Delivering the information and support you request, such as technical notices, security alerts, and support and administrative messages, including dispute resolution, fee collection, and assistance with Service-related issues.

  • Assessing whether our Services are accessible in your country or location.

  • Innovating and developing new products and services.

  • your historical transaction or appointment data.

  • Enhancing, customizing, and streamlining your experience with our Services.

  • Managing and recording payment transactions.

  • Offering, preserving, and enhancing our Services, which may involve analytical insights.

  • Conducting internal research, monitoring, tracking, and analyzing trends and usage.

  • Providing you with Carbon Group LTD products and functionalities you opt to utilize.

Communicating with You Regarding our Services

  • Soliciting Your Input

  • Sending you surveys and gathering your feedback on our Services.

  • Providing Information and Promotions

  • Offering information and promotional content related to our Carbon Group LTD services.

  • Transmitting information you've requested or found useful about our products and services.

  • Protecting the Integrity of our Services and Ensuring Trust

Safeguarding and Compliance

  • Conducting investigations, adhering to applicable laws, regulations, legal mandates, and industry norms.

  • Responding to lawful government requests for information or valid legal processes.

  • Contacting you to resolve disputes, recover fees, and assist with our Services.

  • Technical Maintenance

  • Debugging to identify and rectify issues that affect the functionality of our Services.

  • Ensuring adherence to our terms of use and other relevant agreements or policies.

  • Security and Fraud Prevention

  • Investigating, detecting, preventing, mitigating, or reporting fraud, misrepresentations, security breaches, or any other potentially prohibited, harmful, or unlawful activities.

  • Protecting your account, including handling chargeback disputes on your behalf.

  • Verifying or upholding the quality and safety standards of our Services.

  • Confirming your identity, such as through government-issued identification numbers when necessary.

Advertising and Promotion

  • Promoting Our Services: Sharing information about our Services with you.

  • Informing You: Keeping you informed about prospects, products, services, contests, promotions, discounts, incentives, surveys, and rewards provided by us and our chosen partners.

Should you receive marketing emails from us, each email will include guidelines on how to "unsubscribe" to cease receiving future marketing communications.

Additional Purposes

We may also employ your information for any other purposes, which we may periodically inform you about.


We may disclose the personal information mentioned in the "Information We Collect About Your Company" section to the following categories of service providers and third parties:

Sharing with Our Affiliates and Group Companies

We may share your information with our affiliated companies and corporate affiliates for the reasons previously outlined. For instance, we may internally share your information to better understand your interaction with Carbon Group LTD products, enhance our Services for you and all users, and develop Services customized to your preferences.

Sharing with Our Service Providers

Your information may be shared with service providers who assist us in delivering, maintaining, and enhancing our Services, as well as partners and other entities that support us in offering these Services.

Business Transfers and Corporate Changes

  • In the event of a transfer of ownership, co-ownership, or operational control of one or more of our Services to a subsequent entity, or during corporate actions such as mergers, consolidations, restructurings (including during due diligence and negotiation phases), sales of a significant portion of our stock and/or assets, financing, acquisitions, divestitures, or dissolutions of all or part of our business, we may share your information as necessary.

Safety and Compliance with Legal Requirements

We may disclose your information when we reasonably believe it is necessary: 

  • To adhere to applicable laws, regulations, legal proceedings, or governmental requests (such as those from tax authorities, law enforcement agencies, creditors, or in response to legal orders like garnishments, levies, or liens, among others).

  • To establish, exercise, or protect our legal rights.

  • To enforce or abide by our general terms or other relevant agreements or policies.

  • To safeguard our or our customers' rights, property, or the security and integrity of our Services.

  • To investigate actual or suspected unlawful activities.

  • To protect us, our Service users, or the public from potential harm, fraud, or activities that may be prohibited or illegal.

With Your Explicit Consent

We may share your information when you provide your explicit consent. For example:

  • When you direct us to do so or as explained at the time you consent.

  • When you authorize a third-party application or website to access your information.

  • With Third-Party Service Providers

With Others

We may share information with third-party companies that provide services on our behalf.

Aggregated and De-Identified Information

Carbon Group LTD may share aggregated and de-identified data (within our group of companies or affiliates, or with service providers or other third parties). This data does not individually identify you or any specific Service user.


We typically retain your Company information for a duration that is reasonably required to offer our Services or to adhere to relevant legal requirements. Nevertheless, even after you deactivate your Services, we may maintain copies of your information and records of your transactions or Service engagement for a period that aligns with applicable laws or statutes of limitations. This retention may also be necessary to comply with applicable laws, regulations, legal proceedings, or governmental requests, as well as to identify or prevent fraud, recover outstanding fees, settle disputes, address Service-related issues, assist in investigations, uphold our general terms or other relevant agreements or policies, or undertake actions consistent with applicable laws.


Company Information

You have the option to access, modify, or rectify the information you have supplied to Carbon Group LTD at any time, or you may request changes through us. To ensure security, we will need to authenticate your identity before granting access or effecting any alterations or corrections to your information.

Promotional Communications

To cease receiving promotional communications from Carbon Group LTD, you can follow the instructions provided in those messages. Alternatively, you may inform the caller that you prefer not to receive future promotional calls, or send us a message at the provided contact point Opting out of promotional communications may affect your use of our Services. If you choose to opt-out, you may still receive non-promotional communications, such as digital receipts and messages pertaining to your account or our ongoing business interactions.

Rights of California Residents

As required by applicable law, Carbon Group LTD is prepared to disclose, delete, or take other necessary actions concerning personal data collected from California residents. California residents have the option, in accordance with the California Consumer Privacy Protection Act (the "California Act"), to request that we:

  1. Reveal to you:

  • The categories of your personal data collected by us.

  • The categories of sources from which we collect such personal data.

  • The purposes for which we collect such personal data.

  • The categories of third parties to whom we transfer such personal data.

  • The specific pieces of your personal data collected by us.

  • If your personal data is sold or disclosed to third parties for business purposes, the categories of personal data sold or disclosed for business purposes, and the categories of third parties to whom such personal data is sold or disclosed for business purposes.

  1. In most cases, your personal data collected by us can be deleted, except in specific situations.

Requests made by an individual under the California Act are subject to the following conditions:

Each individual may submit such a request up to two times within a 12-month period. To verify the identity of the requester, certain information must be collected by us. These requests can be submitted to us through the provided contact point Upon receipt of such a request, we will provide a response within 45 days.

We are committed to ensuring that no individual faces discrimination for exercising their rights under the California Act.

European Data Privacy Rights

If you are located in the European Economic Area (EEA), you are entitled to certain rights under the General Data Protection Regulation (GDPR), subject to specific limitations and exceptions:

  • Right of Access to Personal Data: You have the right to obtain a copy of the personal data we hold about you and verify its lawful processing.

  • Right to Correct Personal Data: You can request corrections to any incomplete or inaccurate data we have about you, while we may need to verify the accuracy of the new information provided.

  • Right to Erasure of Personal Data: You have the right to ask us to delete your personal data when there is no valid reason for us to continue processing it. You can also request the deletion of your personal data if you have objected to the processing, if your data was processed unlawfully, or if it's required by applicable law.

  • Right to Restrict Processing of Personal Data: You can ask us to suspend the processing of your personal data in certain circumstances, including when you want us to verify its accuracy, when processing is unlawful but you don't want it deleted, when you need the data for legal claims, or when you've objected to our processing (subject to verification of any overriding legitimate interest).

  • Right to Data Portability: We will provide you, or a third party of your choice, with your personal data in a structured, commonly used, machine-readable format.

  • Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw it at any time. This withdrawal will not affect the legality of any prior processing conducted before your consent was withdrawn.


Our Services are intended for a general audience and are not directed towards individuals under the age of 18. If we become aware that we have collected information from a child under the age of 18, we will promptly remove that information from our records.


We employ reasonable safeguards, encompassing administrative, technical, and physical measures, to safeguard your Company's information against loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, it's essential to recognize that the internet is not entirely secure, and we cannot provide an absolute guarantee of the security of your data during transmission or storage. We store your Company's information both within our own facilities and in collaboration with third-party service providers.


We may process and store your information in various locations, including but not limited to the United States, Canada, the European Union, the United Arab Emirates, and other countries, either directly or through third-party service providers.

We may provide links to third-party websites or incorporate third-party content on our sites. Please note that we do not have control over these third parties, and this Privacy Policy does not govern their privacy practices. It's important to review the privacy policies of these external websites and understand that we are not responsible for their practices.


Carbon Group LTD retains the right to modify this privacy policy periodically. In the event of any changes, the updated policy will be made available on the Carbon Group LTD homepage. We recommend checking this policy on the website regularly. Your continued use of Carbon Group LTD signifies your acceptance of any modifications to this policy, unless additional actions are mandated by applicable laws. Please be diligent in reviewing the Privacy Policy periodically. The last update to this policy is indicated at the end of the document.


If you have any questions or concerns about this Privacy Policy, please don't hesitate to reach out to our privacy team at the following address:

For inquiries or concerns related to this Privacy Policy, please contact our privacy team at

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